Frequently Asked Questions

What is a Registered Clinical Counsellor

Registered Clinical Counsellors have successfully fulfilled requirements of education, supervision and clinical experience as outlined by the British Columbia Association of Clinical Counsellors (BCACC).The Association grants the use of the title “Registered Clinical Counsellor” (RCC) to persons who are registered with the Association. When you see the RCC designation, you will know that the counsellor has met the rigorous academic training, clinical experience and supervision requirements that are part of the BCACC’s Criteria for Registered Membership. Registered Clinical Counsellors are accountable to the Association and the public through our Code of Ethical Conduct and Standards of Clinical Practice procedures.

Is an RCC covered under my health care plan

Every plan is different. Contact your plan provider before your first session to ensure that your plan covers the Registered Clinical Counsellor (RCC) designation.

What happens during the first initial consultation

During the first session, we discuss confidentiality, your reasons for counselling and set up a mutual treatment plan tailored to your needs.

Do I Need a referral from my family doctor

Many clients are referred to the practice by their family physician. A referral is not necessary regarding financial coverage. It is often very helpful when your therapist works in consultation with your family doctor; we can discuss this at your first appointment.

Is there a cancellation policy

Cancellation policy is a 24 hours notice to change or cancel a scheduled appointment. We do not accept messages or e-mails left on Saturday or Sunday for Monday appointments. We do request full payment for that appointment when notice is not provided. The reason the practice has this policy as most weeks clients are waiting to be seen and can be called and given the time if we are provided with the 24 hours notice. We understand things happen in people’s lives and your therapist and you can discuss the reason you were unable to attend your scheduled appointment.

What form of payment method do you accept

We accept cash, cheque, and e-transfers. We will discuss the method of payment with you during your phone intake.

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